Frequently Asked Questions

Yes, not plumbing job is too small. We appreciate that even a leaking tap can be daunting to repair if you never did so before. You need to know how to turn off the water supply. Have specialist tools to dismantle of remove the tap. Have the correct spare parts or new tap fittings to fix the problem. Even for a leaking tap you can rely on our team of expert plumbers.

Yes, it doesn’t matter if your system is old. We have a team of highly professional plumbers who have a wealth of knowledge and experience. To start we will access the needs of your job before and advise you on the work needed to remedy the situation. At that point you can chose to proceed with the work or consider installing of adapting some new items into your plumbing system should they be needed.

Yes, we will explain what labour and materials are needed for your job and provide an itemised invoice once the work is completed. We focus on being upfront and transparent and seek your approval before the work commences.

If all your drains are flooding or backing up it indicates that the main sewer pipe running from your home is blocked. Call a plumber immediately as these blocks can be difficult to remove. Blockages like this need tackled with sewer rods or a high-pressure water line to break up the blockage and flush the drains.

Frozen pipes generally occur outside the home or in loft spaces where there is no heating. Ensure all water and heating pipes in these areas are lagged with a high-quality lagging material. We recommend foil backed lagging material of either rockwool or fibreglass. Lagging is a long-term solution, so it is important to get it right. Call us if you need professional help.

The main cause of high water bills are running toilets where the toilet reservoir fails to shut off the incoming water once full. They can be hard to spot as the leak is generally silent. Look out for discoloration in the toilet bowl as continuous running water will generally discolour the bowl. Look out for small ripples or shimmering water on the surface of the toilet water. As leaks can remain silent, hidden or difficult to spot it is best to call a plumber.

A running toilet is usually caused by rubber seals failing over time. When new, the rubber seals stop the flow of water to the reservoir once filled. Over time the rubber seals perish and need to be replaced. There is no need for a new toilet as 99% of the time the seals can be replaced. This can be difficult to do so it might be best to leave this one up to a plumber

The easiest way to unclog a toilet is with a plunger. If you don’t have a plunger to hand, try filling the toilet with a kettle of boiling water. Leave it for 5 minutes to allow the hot water to soften the blockage before attempting to flush.

If a water pipe burst or you discover a fast-leaking pipe, you should immediately turn off your water supply. If you cannot turn off your supply, try wrapping tape or a plastic bag tightly around the pipe. You should then contact an emergency plumber immediately.

We do charge a call-out fee for emergency plumbing services out of usual working hours (9am-5pm, Mon-Fri). However, we are pleased to offer our local customers FREE call-outs during usual working hours.

Yes, we operate a 24-hour emergency plumbing service 7 days a week and always try and get one of our plumbers out to you in under 2 hours. Call us to book for a fast response.

For emergencies we can have an engineer onsite within the hour, subject to availability. In many cases we can offer a level of help and advice over the phone as we dispatch our engineer. Best to call us ASAP.